Cookies & Privacy Policy

This privacy policy sets out how Sail Register uses and protects any information that you give Sail Register when you use this website.

Sail Register is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Sail Register may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 2013.

What we collect We may collect the following information: name contact information including email address demographic information such as postcode other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. The file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@sailregister.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.

This policy explains how Sail Register collects, uses and protects your personal information when you use our website (sailregister.co.uk). It also explains how we use cookies and similar technologies.

Sail Register is committed to protecting your privacy. Any personal information you provide to us will only be used in accordance with this policy and the applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Sail Register is the data controller for the personal information collected through this website.

Business name: Sail Register

Address: The Loft, Unit 1 Gallamore Lane Industrial Estate, Market Rasen, Lincolnshire, LN8 3HA

Email: info@sailregister.co.uk

Phone: 01673 849893

What Personal Information We Collect

We may collect the following information when you use our website, place an order, fill in a form or contact us:

Your name
Email address
Postal address and postcode
Phone number
Payment information (processed securely, we do not store your card details)
Order history and product preferences
Information you provide through our bespoke covers measurement form
Any other information you choose to share with us when making an enquiry

How We Use Your Information

We use your personal information for the following purposes:

To process and fulfil your orders
To manage your account if you create one
To respond to enquiries and provide customer support
To process bespoke cover and sail requests
To improve our products, services and website
To send you order confirmations and delivery updates
To send you marketing communications, but only where you have given your consent (you can opt out at any time)

Legal Basis for Processing

Under UK GDPR, we process your personal information on the following legal bases:

Contract: Where processing is necessary to fulfil an order you have placed or to take steps at your request before entering into a contract
Consent: Where you have given clear consent for us to send you marketing communications
Legitimate interest: Where processing is necessary for our legitimate business interests, such as improving our products and services, provided this does not override your rights
Legal obligation: Where processing is necessary to comply with a legal requirement

Who We Share Your Information With

We do not sell, rent or trade your personal information to third parties. We may share your information with the following service providers who help us operate our business:

Stripe: For secure payment processing. Stripe's privacy policy can be found at stripe.com/privacy
Royal Mail or courier services: For order delivery (name and address only)
Our website hosting provider: For the technical operation of our website

All third-party providers are required to handle your information securely and only for the purposes we specify.

How Long We Keep Your Information

We keep your personal information only for as long as necessary to fulfil the purposes for which it was collected. Order records are retained for six years to comply with HMRC requirements. If you have an account on our website, your account information is retained until you ask us to delete it. Marketing consent records are retained for as long as you remain subscribed.

Your Rights

Under UK GDPR, you have the following rights in relation to your personal information:

The right to access the personal information we hold about you
The right to ask us to correct any inaccurate information
The right to ask us to delete your personal information
The right to restrict or object to how we use your information
The right to withdraw your consent to marketing at any time
The right to data portability (receiving your data in a commonly used format)
The right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us at info@sailregister.co.uk or write to us at the address above. We will respond to your request within one month. There is no fee for making a request.

Security

We take the security of your personal information seriously. Our website uses SSL encryption to protect data transmitted between your browser and our server. Payment information is processed securely through Stripe and is not stored on our systems. We have appropriate technical and organisational measures in place to protect the personal information we hold from unauthorised access, loss or misuse.

Cookies

Cookies are small text files that are placed on your device when you visit our website. They help the website function properly and allow us to understand how visitors use the site so we can make improvements.

Cookies We Use

The following table lists the cookies used on this website:

Essential Cookies

These cookies are necessary for the website to function and cannot be switched off.

Cookie	Purpose	Duration
woocommerce_cart_hash	Stores a hash of your shopping cart contents to ensure the cart displays correctly	Session
woocommerce_items_in_cart	Records whether your shopping cart contains items	Session
wp_woocommerce_session_*	Stores a unique session identifier for your shopping session	2 days
wordpress_logged_in_*	Identifies you as a logged-in user after you sign in to your account	Session / 14 days
wordpress_sec_*	Stores authentication details for logged-in users (secure)	Session / 14 days
wp-settings-*	Stores user interface preferences for logged-in users	1 year
__stripe_mid	Used by Stripe for fraud prevention during payment processing	1 year
__stripe_sid	Used by Stripe to manage your payment session	30 minutes

Functional Cookies

These cookies help us understand how visitors use the website so we can improve it.

Cookie	Purpose	Duration
sbjs_current	Tracks the current traffic source that brought you to the website (e.g., direct, search engine, referral)	6 months
sbjs_first	Records the first traffic source that brought you to the website	6 months
sbjs_current_add	Stores additional details about your current visit (landing page, date)	6 months
sbjs_first_add	Stores additional details about your first visit	6 months
sbjs_session	Identifies your current browsing session	30 minutes
sbjs_udata	Counts the number of sessions and pages viewed	6 months
sbjs_migrations	Technical cookie for sourcebuster version management	6 months

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, if you block essential cookies, some parts of the website may not work properly, for example the shopping cart and checkout.

You can find instructions for managing cookies in the most common browsers here:

Google Chrome: Settings > Privacy and Security > Cookies
Mozilla Firefox: Settings > Privacy and Security > Cookies and Site Data
Safari: Preferences > Privacy > Manage Website Data
Microsoft Edge: Settings > Cookies and Site Permissions

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated 'last updated' date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this privacy policy, the cookies we use, or how we handle your personal information, please contact us:

Email: info@sailregister.co.uk

Phone: 01673 849893

Post: Sail Register, The Loft, Unit 1 Gallamore Lane Industrial Estate, Market Rasen, Lincolnshire, LN8 3HA

If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.